Privacy Policy

Effective date: 2025-08-27

Scope

This Privacy Policy applies to personal data collected when you visit or use our website, products and services, including services for applying for Facebook Business accounts, technical integration, data integration and hosting.

Data We Collect

Contact and identification data: name, company, title, email, phone, address.
Account and contractual data: business credentials, contracts, billing information.
Interaction data: support tickets, chat logs, form submissions, logs.
Technical & device data: IP address, browser, device identifiers, cookies and similar technologies.
Advertising & business data: audience and conversion data required for Facebook Business account setup, Pixel/SDK data (if integrated).
Third-party data: information obtained from partners or public sources.

Sources of Data

We collect data you provide directly, data generated through use of our services, data from third-party partners (including Facebook/Meta APIs and reporting), and public sources.

Purposes & Legal Bases

We process personal data for purposes including:

Providing and maintaining services (contract performance);
Applying for and managing Facebook Business accounts, configuring Pixels/SDKs, integrating ad data (contractual necessity or legitimate interest);
Product improvement, analytics and troubleshooting (legitimate interest);
Compliance, security, and fraud prevention (legal obligation/legitimate interest);
Marketing communications (with consent where required).

Cookies & Similar Technologies

We and our partners use cookies and similar technologies to manage sessions, provide functionality, analyze performance and improve ad targeting. Third-party providers, including Facebook, may set cookies on your browser. You can manage cookie preferences through your browser, but disabling cookies may affect functionality.

Sharing & Third Parties

We share data with:

Authorized service providers (hosting, email, analytics);
Platforms required to apply/manage Facebook Business accounts and ad services (e.g., Facebook/Meta);
Legal or regulatory authorities when required.

We require contractual protections and limit third-party use to the agreed purposes.

Facebook / Meta Notes

If we integrate with Facebook (Business account, Pixel, SDK), data will be transmitted to Facebook/Meta and processed under their policies. You must ensure compliance with Facebook's terms and obtain any necessary consents (e.g., for personalized advertising or use of user data).

Data Retention & Deletion

We retain personal data only as long as necessary for purposes described or for legal/compliance requirements. For deletion requests or data portability inquiries, contact xiantong_service@mooncity.top.

Cross-border Transfers

Data may be transferred to servers outside your jurisdiction for service delivery. We implement contractual and technical safeguards for cross-border transfers as required by law.

Security

We implement organizational and technical measures (access control, encryption, audits) to protect data. However, no system is completely secure; in the event of a breach we will follow applicable notification obligations.

Children

Our services are not directed to children. If we learn we have collected personal data from a child without parental consent, we will delete such data in accordance with applicable law.

Your Rights

Subject to applicable law, you may have rights to access, correct, delete, restrict processing, object, or obtain a copy of your personal data. To exercise rights, contact xiantong_service@mooncity.top. We may require identity verification.

Changes to This Policy

We may update this policy; material changes will be posted with a new effective date. Continued use constitutes acceptance of the updated policy.

Contact

For questions or to exercise rights, contact: xiantong_service@mooncity.top.